Do the balloons come filled with helium?

Unfortunately not, it is too difficult to ship helium filled balloons and we couldn't guarantee they would make it to you in one piece. It is always best to get them filled the day of the party anyway, so they are looking their very best.

How can I fill my balloons with helium?

You can buy your own mini helium tanks from Spotlight, The Warehouse or Kmart. These are really handy to have and if you have helium left over you can use it for another party. Some businesses offer a helium filling service. 

How do I get rid of the creases in my sash or cap?

Give the sash or cap a light steam on the back side and the creases will all come out.

What is the shipping time?

We dispatch our orders daily Monday to Friday excluding public holidays. Please allow extra time for custom orders. If you are requiring your order urgently, please do not use a rural address as this can take a few extra days. Please also keep an eye on your tracking details and if you notice any delays be prompt in contacting our Couriers for an update. A Business address is usually the quickest. More details on shipping here. While we try our best to work to tight timeframes, we cannot guarantee delivery - the delivery timeframe is an estimate only and often outside of our control.

How do I access the downloadable game I just brought?

In your Order Confirmation email there is a blue link that you click to download your game. Just click on the blue link. Please check your junk/spam folder if no email received.

If I place an order do the items get sent from overseas?

No, all our stock is held in NZ and dispatched from our base in New Plymouth. No delays or waiting forever for items sent from Timbuktu, plus you support local - yay!!

What is the timeframe for personalising a satin robe?

Personalisation is done in-house using quality Italian heat transfer vinyl - orders are usually dispatched within 24 hours or next business day.
I didn't receive an order confirmation email or my game download email?
Order confirmation emails and game downloads are sent straight after you place your order, if you haven't received anything please first check your spam/junk folder as particularly with gmail they often pop in there. Still nothing - please contact us.